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Telehealth
Our telehealth service offers convenient, virtual follow-up care for existing patients. Whether you're managing a chronic condition, need a prescription renewal, or simply want to check in with your healthcare provider, Myclinic makes it easy—without the need to visit the practice.
⚠️ Note: Telehealth is available to existing patients only. If you are a new patient, please visit one of our branches for an in-person consultation before using this service.
How telehealth works
Using our telehealth service is simple, secure, and designed around your needs. Once you’ve scheduled an appointment—by calling your nearest branch—you’ll receive a secure link for your consultation. At your scheduled time, you can connect with your provider using your smartphone, tablet or computer. The consultation mirrors an in-person experience, allowing for medical discussion, follow-up advice, prescription adjustments, and referrals if necessary. Our team ensures that your care continues seamlessly, even when you can’t visit in person.
What can be managed via telehealth?
Our Telehealth supports a wide range of follow-up care, designed to keep your treatment plans on track and reduce unnecessary clinic visits. Our virtual consultations are particularly well-suited for patients managing chronic conditions or requiring check-ins after a previous consultation.
Prescription reviews and renewals
If you are stable on treatment and need a repeat script, telehealth allows your provider to review your medication plan and issue refills without needing a physical consultation. This applies to chronic medications, mental health treatments, contraceptives, and allergy management.
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Mental health support
We understand that continuity is key when managing mental health. Through telehealth, you can continue consultations related to anxiety, depression, stress, sleep challenges, or behavioural concerns. These sessions can be used to adjust medication, review coping strategies, or simply check in on how you’re progressing.
Chronic condition monitoring
For patients with long-term health conditions such as hypertension, diabetes, asthma or thyroid disorders, telehealth offers a reliable way to monitor symptoms, review progress, and adjust medication dosages. You can also discuss lifestyle changes or share home readings like blood pressure, blood sugar, or peak flow measurements, which help your provider make informed decisions remotely.
Follow-up consultations
Virtual appointments are ideal for reviewing laboratory or imaging results, checking recovery from minor procedures, monitoring treatment side effects, or discussing specialist referral outcomes. Your provider remains accessible for guidance and continuity of care.
Why choose telehealth with Myclinic?
Our telehealth service is designed to make healthcare more accessible and responsive to your daily life. Whether you’re managing work commitments, family responsibilities, or transport challenges, we offers you a dependable alternative to in-person visits—without compromising the quality of your care.
By offering this service, we help you save time, maintain consistency with your treatment plan, and reduce unnecessary exposure in clinic waiting areas. You’ll remain in contact with the same Myclinic healthcare professionals you already trust, ensuring familiar and continuous care.
Your privacy is a top priority. All virtual consultations are conducted through secure platforms, and your information is handled in strict accordance with medical confidentiality standards and POPIA regulations.
Before you book
Please remember that Myclinic Telehealth is available only to patients who have already had a face-to-face consultation with one of our healthcare providers. We are unable to offer telehealth services for new or undiagnosed concerns, emergency medical needs, or patients who have not yet visited our branches.
If you’re unsure whether your health concern qualifies for a virtual consultation, we encourage you to call your nearest Myclinic branch. Our team will advise you on the most appropriate way to access care.
Ready to book your consultation?
Alternatively, you can call your nearest Myclinic branch to speak with a receptionist who will assist you with the booking process.
This page is intended for general informational purposes and should not replace medical advice. For emergency care or new symptoms, please visit your nearest healthcare facility or contact emergency services immediately.