Privacy policy

This Privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy. This privacy policy has been created in compliance with the Protection of Personal Information Act (POPIA) of South Africa and the regulations set forth by the Health Professions Council of South Africa (HPCSA).

1. Interpretation and definitions

Interpretation

Words with capitalised letters hold specific meanings outlined in this section. These meanings apply regardless of whether terms are used in singular or plural form.

Definitions

Account: A unique profile created for You to access our services.
Affiliate: Any entity that controls, is controlled by, or is under common control with Myclinic.
Company ("We", "Us", "Our"): Refers to Myclinic Healthcare Management PTY Ltd, 2869 Tshithuthune Street, Mapetla, 1818.
Cookies: Small data files stored on Your device that help improve Your browsing experience.
Country: Refers to South Africa.
Device: Any internet-enabled device such as a computer, phone, or tablet.
HPCSA: Health Professions Council of South Africa, the regulatory body overseeing healthcare professionals.
Personal Data: Information relating to an identifiable individual as defined under POPIA.
Service: Refers to Myclinic's website and digital offerings.
Service Provider: Third-party entities that assist in processing data on behalf of Myclinic.
Website: Refers to Myclinic Healthcare, accessible from www.myclinichealthcare.co.za.
You: The individual or entity accessing or using Our Service.

2. Collection and use of personal data

2.1 Types of personal data collected

While using our Service, we may collect personal information including, but not limited to:

Full name
Email address
Phone number
Physical and postal address
Medical aid details
Health-related information where applicable (subject to HPCSA confidentiality rules)
Usage Data (e.g., IP address, browser type, session duration, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data)

When You access the Service through a mobile device, we may collect:

Type of mobile device You use
Your mobile device unique ID
IP address of Your mobile device
Mobile operating system
Mobile Internet browser type
Unique device identifiers and other diagnostic data

We may also collect information that Your browser sends whenever You visit our Service or access it through a mobile device.

2.2 Information from third-party social media services

The Company allows You to create an account and log in to use the Service through the following Third-Party Social Media Services:

Google
Facebook
Instagram
Twitter
LinkedIn

If You register or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal Data associated with Your account, including:

Your name
Your email address
Your activities
Your contact list associated with that account

You may also choose to share additional information through Your Third-Party Social Media Service account. By providing this information, You give the Company permission to use, share, and store it in accordance with this Privacy Policy.

2.3 Purpose of data collection

We process personal data to:

Provide medical and administrative services
Process medical aid claims
Book appointments and manage patient records
Facilitate communication between doctors and patients
Ensure compliance with HPCSA and POPIA regulations
Improve user experience and website functionality

3. Legal basis for processing data

We process Your personal data based on the following legal grounds under POPIA and HPCSA regulations:

Consent: When You voluntarily provide personal information.
Contractual Necessity: To fulfil agreements for healthcare services.
Legal Obligation: When required by regulatory bodies or government agencies.
Legitimate Interests: To enhance security and improve our services.

4. Data protection and security

We implement industry-standard security measures to protect Your personal data from unauthorised access, modification, or destruction. However, while We take reasonable precautions, no online system can guarantee absolute security.

5. Data retention and your rights

We retain Your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as legally required. Under POPIA, You have the right to:

Access Your personal data
Request correction of inaccurate information
Withdraw consent for data processing
Request deletion of personal data where legally applicable

To exercise these rights, please contact us at services@myclinichealthcare.co.za.

6. Sharing of personal information

We do not sell or distribute Your personal data. However, We may share Your data with:

Medical aid providers for claim processing
Regulatory bodies such as HPCSA when required by law
Service providers assisting in data processing (under strict confidentiality agreements)
Legal authorities if mandated by South African law

7. Cookies and tracking technologies

We use cookies and similar tracking technologies to:

Track activity on Our Service and store certain information
Improve and analyse Our Service
Provide a personalised experience

Tracking technologies used may include:

Cookies or Browser Cookies: Small files placed on Your Device that help track website activity. You may disable cookies through Your browser settings, but doing so may limit certain functionalities.
Web Beacons: Electronic files (clear gifs, pixel tags, single-pixel gifs) that help track user engagement with emails and website pages for statistical analysis.

Cookies can be Persistent (stored on Your device even after You close Your browser) or Session Cookies (deleted once You close Your browser). Learn more in Our Cookies Policy.

8. External links and third-party services

Our website may contain links to external sites. We are not responsible for their privacy policies. We encourage users to review third-party privacy policies before sharing personal data.

9. International data transfers

Your personal data may be transferred and stored outside of South Africa. If this occurs, We ensure appropriate safeguards are in place to protect Your data in compliance with POPIA.

10. Children's privacy

Our Service does not address individuals under the age of 18. We do not knowingly collect personal data from children. If You are a parent or guardian and believe Your child has provided Us with personal data, please contact Us so that we can take the necessary steps to remove such information.

11. Updates to this privacy policy

We may update this Privacy Policy periodically to comply with regulatory changes. We will notify users of significant updates via email or website announcements.

12. Contact information

For any privacy-related enquiries, please contact us at:

Email: services@myclinichealthcare.co.za
Phone: 011 980 6121
Address: 2869 Tshithuthune Street, Mapetla, 1818

By continuing to use our website, You acknowledge that You have read and understood this Privacy Policy and agree to its terms.